Diana B Xov

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Verified Reviewer

I did not get discounts and the add show cargo pants @***.99

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I didn't get my discount and I was charged more for the cargo pants when it showed on ad $19.99. Please correct and send email on updated price. Thank you, Diana
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Pros:
  • Pants fit my spouse perfectly

Preferred solution: Price reduction

Anthony H Nes

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Verified Reviewer

Not delivered to my address

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I ordered 3 pair of shorts. Almost a month ago period they have attempted to send them to my residence twice, and they've always been returned back to Union Bay. For some reason period they do not have a phone number to where you can get in touch with customer service, and they hardly ever respond to emails period I sent at least 15 emails and got 2 responses. Do not order anything online Order their product from ebay they are awful.
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Loss:
$85

Preferred solution: Full refund

User's recommendation: Order their product from ebay

Steven D Edy

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Verified Reviewer

Need sizing concern

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Ive been buying Union Bay shorts for 20+ years. Ive walked in to retail and bought.

Ive ordered online and bought and generally pick them up at yard sales as well. I can see by reading the reviews that there is a big problem with the end scenes and their lengths. I think youve over thought this by a long shot.

The reason these have been so huge and other peoples eyes are the consistencies, color choices, and some trend issues.

Nonetheless, I am a 5 foot 960 year old guy with issues! I am currently waiting for what will be my last attempt at one of your products.

This time I had to choose a Stretch fabric, which I dont normally like. The only reason was that the photo online showed that it broke above the knee. If you look at my Amazon account, youll see that Ive returned upwards around five of these shorts over the past six months. Nothing fits the way it used to.

It was in a Normas amount of fabric for any waist size. I dont know what to say, but good luck out there. I feel like Ive been thrown to the dogs!

I even called Costco the other day to find out if they Had sizing concerns in the store. Amazing, they said they dont have your shorts in the store!

Oh well thanks for your time, Steven Douglas, Cathedral, city, California.

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Preferred solution: I already wrote that post my review

User's recommendation: Don’t buy on line. Find them, put them on and see.

1 comment
Rahul J Now

My WhatsApp account got banned for nothing Please reactivate my account. My mobile no.+918283****23

Clydell Oqz

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Verified Reviewer
| map-marker Dallas, Texas

I want to talk to you

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they sent the wrong size and i want to exchange it and buy 2 more pairs 817 550 **** Larry Wells Thanks
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Sheryle Had

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Verified Reviewer
| map-marker Garden City, New York

Did not receive my order

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NoI did not get no help I need to know we're is my order if not I will call my credit card company if I can get any answers from you guy bad customer service no phone number thank you. You put wrong address I give you my address bad customer service again I will never shop with guy again I was.my and last time doing this I need my stuff please
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Harris T Stl

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Verified Reviewer
| map-marker Allentown, Pennsylvania

How do I get 20% off first order. I subscribed online

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I wasn't able to get 20% off my order Seriously, what else needs to be said. I wasn't able to get 20% off my order
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Harris T Stl

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Verified Reviewer

How do I get 20% off first order. I subscribed online

As I previous submitted, How do I get 20% off my first purchase? Union Bay Survivor cargo pants, tried unsuccessfully yesterday.
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Cons:
  • Not enabling me to promised discount

Preferred solution: 20% off my first purchase

1 comment
UNIONBAY

Hi there, The promotion that is live on our website is for 20% cashback on your purchase. Once you sign up for email or SMS, you should receive an email or text to follow that allows you to redeem the 20% cashback.

You can pick to receive the cashback via a Visa gift card or UNIONBAY gift card.

There is a 30 day waiting period until this cash becomes available to you. Please email marketing@***.com if you have any questions.

Anonymous
map-marker Tampa, Florida

Poor Purchase Experience

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I like Union Bay clothing quite a bit. When I purchase from Amazon, I find it a pleasant, easy experience. Union Bay's website is clunky and inefficient. My biggest complaint is the lack of ability to cancel an order, even within minutes of the sale. In addition, their $20 cash back is misleading. It takes 30 days to get the money back, if ever. Lesson learned, purchase from Amazon.p
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User's recommendation: Buy their clothing from Amazon

Sheryle Had

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Verified Reviewer
| map-marker Garden City, New York

Didn't recive my order

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I cannot give you no review you service are very bad no phone call cconnot speak to customer service I did receive my order I would not recommend any one customer service are bad I will never shop with you guy do not cooperate with any one bad service first time shopping very bad experience I will never you guy omawatie pitamber
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Angie C Oyg

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Verified Reviewer
| map-marker Medford, Oregon

Horrible boots

Unionbay - Horrible boots
I recently purchased your boots in September for my daughter. Both of the soles completely fell most of the way off already. The Hayden style U2HD01. After spending over $40 I expect them to last through atleast a trimester at school.
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Steven D Edy

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Verified Reviewer

Need sizing concern

Are there cargo shorts made with a shorter inseam? Everything is an 11 inch. Im disabled and the equipment I used to walk wont allow a 11 inch. Maybe 9 ?
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Preferred solution: Advice

Don D Hfs

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Verified Reviewer

Not satisfied with cargo shorts

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I purchased 3 pair of cargo shorts from UNIONBAY and received them today. Took them out of the plastic wrapper and every single belt loop is frayed. I have purchased these before and have never seen this. Just wondering if they are factory seconds?
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Cons:
  • Quality control

Preferred solution: Exchange

User's recommendation: Hoping they improve their quality.

Gary G Tnp

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

I bought 2 pairs of unionbay1 pair was defected in the back where the belt loop is I took pictures

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My new 2 pair of unionbay cargo shorts 1 pair was defective in the back of the shorts where the belt loop is I took pictures of it Im unhappy that my new u ii bay cargo shorts are defective. When they arrived at my house
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Deb M Ixh
map-marker Plymouth, Indiana

Both Straps broke

Unionbay - Both Straps broke
Bought Union bay slide on's with plastic straps both straps broke right where it buckles, and they were not strapped too tight, just cheap materials or workmanship
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Loss:
$15
Pros:
  • Cheap
Cons:
  • Cheap

Preferred solution: Price reduction

User's recommendation: Dont buy the plastic slide ons

1 comment
UNIONBAY

Hi there, We are very sorry that this has happened to you. Please contact our customer support team so they can assist on getting you a replacement or refund. UNIONBAY Support: shop@***.com

Resolved
Steve C Szp

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Verified Buyer
|

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Verified Reviewer

Resolved: One of the Cargo pants I received is missing two zipper teeth

Unionbay - One of the Cargo pants I received is missing two zipper teeth
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Unionbay - One of the Cargo pants I received is missing two zipper teeth - Image 3
Unionbay - One of the Cargo pants I received is missing two zipper teeth - Image 4
Unionbay - One of the Cargo pants I received is missing two zipper teeth - Image 5
Updated by user Mar 21, 2023

Waiting on resolve.

Original review Mar 21, 2023
Tan Cargo pants, zipper missing teeth. Brand new. Ordered three pair as you see the order below. Just want replacement for light tan one
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Loss:
$34
Pros:
  • Nice pridycts
Cons:
  • Non

Preferred solution: Deliver product or service ordered

User's recommendation: Love the pants, great look and comfort

Anonymous
map-marker Queens, New York

Return/Exchange

My issue is not unresolved , I cannot get through to a representative and it is very frustrating when you cannot get help.
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